Frequently Asked Questions
Everything you need to know about our premium wool products and services.
What is your shipping policy?
We offer standard and expedited shipping options. Orders over $75 qualify for free standard shipping within the continental United States. Most orders are processed and shipped within 1-2 business days.
Can I return or exchange my wool items?
Yes, we accept returns on unused and unopened products within 30 days of purchase. Please ensure that yarn remains in its original skein and labels are intact to qualify for a full refund.
Do you offer professional winding services?
Absolutely! We provide complimentary winding services for any yarn purchased through our store. Simply select the 'Wind my yarn' option at checkout, though please note that wound yarn is final sale.
How do I care for my wool garments?
Care instructions vary by fiber. We recommend hand washing in cool water with a dedicated wool wash and laying flat to dry. Always check the specific care label on your product for the best results.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, Wool and Company ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.